Privacy Policy

We collect information you provide directly to us when you create an account, use our services, or contact us for support. This includes:

• Account information: name, email address, phone number, and password.
• Business information: company name, state of formation, EIN, and related documents.
• Payment information: billing details processed securely through our payment providers.
• Communications: messages you send us via email, chat, or support forms.

We also automatically collect certain information when you use our platform, including IP address, browser type, pages visited, and usage patterns.

We use the information we collect to:

• Provide, maintain, and improve our services
• Process your LLC formation, EIN applications, and other business filings
• Send you transactional emails, receipts, and service updates
• Respond to your comments, questions, and support requests
• Monitor and analyze usage trends to enhance user experience
• Comply with legal obligations and enforce our terms

We do not sell your personal information to third parties.

We may share your information with third parties only in the following circumstances:

• Service providers: vendors who assist in operating our platform (hosting, payment processing, email delivery).
• Government agencies: state and federal agencies as required to complete your business filings.
• Legal requirements: when required by law, court order, or governmental authority.
• Business transfers: in connection with a merger, acquisition, or sale of assets.

We implement industry-standard security measures including SSL/TLS encryption, secure data storage, and access controls to protect your personal information. However, no method of transmission over the internet is 100% secure. We encourage you to use strong passwords and keep your account credentials confidential.

We use cookies and similar tracking technologies to collect usage data and improve our services. We use Google Analytics (GA4) and Cloudflare Browser Insights for analytics purposes. You can control cookie preferences through your browser settings or our cookie consent banner. For more details, see our Cookie Policy.

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate data
• Request deletion of your personal information
• Opt out of marketing communications at any time
• Lodge a complaint with your local data protection authority

To exercise any of these rights, contact us at support@opency.io.

We retain your personal information for as long as your account is active or as needed to provide services. We may retain certain information for longer periods where required by law (for example, business formation records). You may request deletion of your account data by contacting our support team.

If you have questions about this Privacy Policy or how we handle your data, please contact us at support@opency.io or visit our Support page. We aim to respond within 2 business days.